Ombudsman Services
Your Voice. Your Rights.
Your Champions.
Need a hand with a long-term care situation? Our certified Ombudsman team has your back. And we mean business.
We’re the only federally mandated program dedicated to championing the dignity and quality of life of the 10,000+ residents in San Mateo County’s 430+ carefacilities. We’re a trusted resouce for residents and family members – and we take that seriously. No concern too big, no voice too quiet.
What We Do
We don’t just talk — we act. Our team shows up and:
- Visits facilities regularly to stay connected
- Digs deep into concerns with care and attention
- Supports you in understanding and using your rights
- Steps in when serious issues arise — abuse, neglect, unfair discharges
- Collaborates with facilities to create positive change
What We Help With
We jump in to assist with just about any concern you might have. Examples include:
- Administrators and caregivers are slow to respond
- Lost or stolen personal items (hearing aids, glasses)
- Resident rights not being respected
- Being excluded from care planning decisions
- Lack of interesting activities
- Unsafe or poorly planned discharges and transfers
- Food quality and dietary concerns
Got Something to Say?
Speak up. We’re listening.
Concerned about care? Suspicious about conditions? Just have questions?
Submit a Concern — Totally confidential, totally free
Find Your Facility — We cover all licensed facilities in San Mateo County
Who Can Reach Out?
Anyone. Seriously.
- Residents (obviously)
- Families and friends
- Care staff with inside intel
- Community members who notice something off
The fine print that actually matters: Everything’s confidential, everything’s free, and California law protects you from payback.
Ready to activate your advocacy superpowers? Let’s do this.
